Return Policy

1. Return Window

You have 7 days from the date of delivery to initiate a return for most items.

2. How to Initiate a Return

To start a return, please follow these steps:

1. a. Log in to your account on our website and visit the "Order History" section.
2. b. Select the item(s) you wish to return and provide your reason for returning.
3. c. Pack the item securely in its original packaging with all accessories, tags, and labels.
4. d. Contact us and we will communicate shipping details and provide a return authorization if required.

3. Refund

- Processing Time

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

- Timing

If approved, your refund will be processed to your original method of payment within 1-10 business days.

- Shipping Costs

The cost of original shipping is non-refundable. Return shipping fees are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We currently do not offer direct exchanges. To exchange an item, please:

1. a. Initiate a return for the original item as described in Section 2.
2. b. Place a new order for the desired item on our website.

This process ensures you receive the correct item promptly while we process your return separately.

5. Damaged, Defective, or Incorrect Items

We apologize if you received an item that is damaged, defective, or not what you ordered.

Please contact us within 7 days of delivery at visionetwork47@gmail.com with:

• a. Your order number
• b. Photos or video of the issue
• c. A description of the problem

We will promptly arrange for a free return, replacement, or refund, including any return shipping costs.

6. Return Shipping Address

Please send your returns to the address provided when you initiate your return request.

• 105 Upper Houghton Flat, 16 Saint Peters road, Houghton Estate.

Note: The specific return address will be provided when you initiate your return. Do not send returns to our corporate office unless instructed to do so.

7. Gifts

If the item was a gift purchased from our store:

• a. The refund will be issued to the original purchaser
• b. The gift giver will receive the refund notification
• c. We may require verification from the original purchaser